EK77 Game Privacy Policy

1. Introduction

EK77 Game ("we", "us", "our", or "the Platform") takes the privacy of its players seriously. This Privacy Policy explains how we collect, store, use and protect personal information when you visit ek77game.win, use our mobile applications or interact with any EK77 Game service. It also explains your rights regarding your own data and how to exercise them.

By registering an account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not register or continue using EK77 Game.

This policy applies to all registered players, visitors to the site and anyone who downloads or uses the EK77 Game mobile app. It should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which form part of your agreement with EK77 Game.

2. Information We Collect

We collect two broad types of information: information you give us directly and information generated automatically when you use the Platform.

2.1 Information You Provide Directly

• Registration details: Your full name, date of birth, mobile number and email address when you create an account.
• Identity verification documents: A copy of your CNIC, passport or other accepted ID when we request verification before processing a withdrawal or if unusual activity is flagged on your account.
• Payment details: Your JazzCash mobile number, Easypaisa account, Raast ID or bank account details added to your account's Cashier section for deposits and withdrawals.
• Communications: Records of your conversations with our support team via live chat, email or any other support channel.
• Responsible gaming preferences: Any deposit limits, session reminders or self-exclusion requests you set within your account settings.

2.2 Information Collected Automatically

• Device and browser data: Your IP address, device type, operating system version, browser type and screen resolution.
• Usage data: Pages visited, games played, time spent on the Platform, bet history, transaction records and session logs.
• Location data: Approximate geographic location derived from your IP address — we do not collect precise GPS location data.
• Cookies and similar technologies: Session cookies and preference cookies as described in Section 6 below.

3. How We Use Your Data

The information EK77 Game holds about you is used for the following purposes:

Purpose	Data Used	Why We Need It
Account creation & management	Name, DOB, mobile, email	To set up and maintain your player account
Identity verification	CNIC / passport, DOB	To confirm you are 18+ and the account belongs to you
PKR deposits & withdrawals	JazzCash / Easypaisa / bank details	To process your payments accurately and securely
Customer support	Account data, chat history	To resolve your queries and complaints
Fraud prevention & security	IP address, device data, transaction history	To detect and prevent fraud, bonus abuse and duplicate accounts
Responsible gaming	Betting history, deposit patterns, session data	To identify problem gambling signs and apply your chosen limits
Platform improvement	Usage data, device info	To fix bugs, improve performance and optimise the app for Pakistani users
Promotions & bonuses	Account activity, deposit history	To determine eligibility for bonuses and send relevant offers

We do not use your personal data for any purpose not listed above without first informing you and, where required, obtaining your consent.

4. Sharing Your Information

EK77 Game does not sell, rent or trade your personal data to any third party for their own marketing purposes. We share your information only in the limited circumstances described below:

4.1 Payment Processors

To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or bank transfer, we share the minimum necessary payment details with our payment processing partners. These partners are contractually required to handle your data securely and may not use it for any purpose other than completing your transaction.

4.2 Game Software Providers

EK77 Game hosts games from third-party game providers. When you launch a game, a session token and basic account reference are passed to the game provider's servers to load the game and record the result. Game providers do not receive your full registration details or payment information.

4.3 Identity Verification Services

When we request identity verification, your submitted documents may be processed by a third-party verification service. These services are bound by strict data handling agreements and use your documents solely for identity confirmation purposes.

4.4 Legal and Regulatory Requirements

EK77 Game may disclose personal information if required to do so by applicable law or in response to a valid legal process. We will only share what is strictly required in such circumstances and will inform you if we are legally permitted to do so.

4.5 Business Transfers

In the unlikely event that EK77 Game undergoes a merger, acquisition or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected players before any such transfer takes place and ensure the receiving party honours this Privacy Policy.

5. Payment Data & PKR Transactions

All financial transactions on EK77 Game are denominated in Pakistani Rupees (PKR). We take particular care with payment-related data because we understand how sensitive it is for Pakistani players.

5.1 What We Store

EK77 Game stores a reference to your registered payment method — for example, the last four digits of a card or the registered mobile number of your JazzCash or Easypaisa account — to help you identify your saved methods in the Cashier. We do not store full card numbers, CVV codes or mobile wallet PINs on our servers at any point.

5.2 Transaction Records

A complete record of your deposit and withdrawal history is maintained within your EK77 Game account for your reference and for internal audit purposes. This history includes the amount in PKR, the payment method used, the date and time and the transaction status. You can view this history in full from your account's transaction section at any time.

5.3 Third-Party Payment Security

JazzCash, Easypaisa and Raast transfers are processed via the respective provider's secure API. Bank transfers are processed through secured banking channels. EK77 Game does not intercept or store the credentials you enter directly into these providers' own apps or portals.

6. Cookies & Tracking Technologies

EK77 Game uses cookies — small text files placed on your device — to make the Platform work properly and to improve your experience. We do not use cookies to track your activity on other websites or to build advertising profiles.

6.1 Types of Cookies We Use

• Session cookies: Keep you logged in while you navigate the Platform. These are deleted automatically when you close your browser or log out.
• Preference cookies: Remember your language settings, display preferences and responsible gaming settings between visits.
• Analytics cookies: Help us understand how players use the Platform — which pages are visited most, where players encounter issues and how long sessions typically last. This data is aggregated and anonymised.
• Security cookies: Help detect suspicious login attempts, bot activity and fraudulent behaviour to protect your account.

6.2 Managing Cookies

You can control or delete cookies through your browser settings at any time. Please note that disabling session cookies will prevent you from logging in to EK77 Game. Disabling preference cookies means your settings will not be saved between visits. Analytics and security cookies can generally be disabled without affecting your ability to use the Platform, though doing so may limit our ability to detect threats to your account.

7. Data Retention

EK77 Game retains your personal data for as long as your account remains active and for a reasonable period afterwards to comply with legal, financial and audit obligations. Specific retention periods are as follows:

• Account registration data: Retained for the duration of your account plus a minimum of five years after closure to meet standard record-keeping requirements.
• Transaction records: Financial records including deposit and withdrawal history are retained for a minimum of seven years from the date of each transaction.
• Identity verification documents: Retained for the duration of your account plus a period consistent with applicable record-keeping standards, after which they are securely deleted.
• Support communications: Chat logs and email correspondence are retained for three years from the date of the conversation.
• Session and analytics data: Aggregated and anonymised usage data may be retained indefinitely as it cannot be linked back to any individual player.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised. You may request early deletion of non-mandatory data as described in Section 9 below.

8. Security Measures

Protecting the personal data of our Pakistani players is a top priority at EK77 Game. We have implemented a range of technical and organisational measures to guard against unauthorised access, data loss and misuse:

• Encryption in transit: All data transmitted between your device and EK77 Game servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this connection is active.
• Encryption at rest: Stored personal data and payment references are encrypted within our databases using strong encryption standards.
• Access controls: Only authorised EK77 Game staff whose role requires it can access personal data. Access is logged and audited regularly.
• Two-factor authentication: EK77 Game offers optional two-factor authentication (2FA) for player accounts. We strongly encourage all players to enable 2FA from their account security settings.
• Regular security reviews: Our platform and infrastructure undergo periodic security reviews to identify and address vulnerabilities before they can be exploited.
• Breach response: In the unlikely event of a data breach affecting your personal information, EK77 Game will notify affected players promptly and take immediate steps to contain the breach.

9. Your Rights

As an EK77 Game player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email with your account username and a description of your request.

10. Minors & Under-18s

EK77 Game is strictly an adult service. We do not knowingly collect personal data from anyone under 18 years of age. During registration, players are required to confirm they are 18 or older. Age verification checks are carried out before significant withdrawals are processed and whenever an account raises a concern about the player's age.

If EK77 Game discovers that a player account belongs to someone under the age of 18, the account will be closed immediately, all balances will be voided and any personal data collected will be securely deleted. If you believe a minor has registered on EK77 Game using your details or a false identity, please contact our support team immediately so we can investigate and take action.

11. Third-Party Services

The EK77 Game Platform integrates with several third-party services that are necessary to deliver a complete gaming experience. These include game software providers, payment gateways and platform analytics tools. Each of these providers has their own privacy policy governing the data they receive.

EK77 Game carefully selects third-party partners and requires them to maintain appropriate data protection standards through contractual obligations. However, EK77 Game is not responsible for the privacy practices of third-party providers beyond what is covered in these agreements. We recommend reviewing the privacy policies of any third-party services you interact with, such as your JazzCash or Easypaisa app, independently.

EK77 Game does not embed third-party social media tracking pixels, advertising networks or behavioural targeting tools on the Platform. Our use of third-party integrations is limited to what is necessary for the Platform to function.

12. Changes to This Privacy Policy

EK77 Game may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our security practices or changes in applicable law. When we do, the updated version will be published on this page with a revised "Last Updated" date prominently displayed at the top.

For significant changes — particularly those that affect how we use or share your personal data — we will notify registered players by email or via an in-app notification before the changes come into effect. We recommend bookmarking this page and reviewing it periodically, especially if you have not visited in a while.

Continued use of EK77 Game after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you disagree with any change, you may close your account as described in our Terms and Conditions.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights or wish to raise a privacy-related concern, please get in touch with EK77 Game's support team:

• Live Chat: Available 24/7 inside the EK77 Game app and on the website — the fastest way to get a response for any privacy query.
• Email: [email protected] — please include "Privacy Request" in the subject line so we can route your message to the right team member quickly. We aim to respond within 24 hours.

For formal data deletion or access requests, please email us with "Data Request" in the subject line along with your registered account username. We will acknowledge your request within 24 hours and complete it within 14 business days where technically possible.